RETURN POLICY
RETURN POLICY
Returns
If you are not satisfied with your purchase and wish to return it, please contact us via email. Unused, intact products can be returned for a full refund within 30 days of your purchase date.
For returns due to personal preference or non-quality issues, you will cover the return shipping cost and any customs charges generated during the return delivery.
Only the item price will be refunded for non-quality related return requests.
Kindly offer your order number and return reason when submitting a request. Our support team will examine your application and inform you of detailed return steps once approved.
Please note:
- Only orders bought directly from MireWardrobe.com qualify for our return service.
- Return goods must be brand new, unused, unassembled and untouched. All original boxes, packaging, accessories and protective films must be completely preserved. Products cannot have scratches, glue marks, wear traces or damage of any kind.
Non-returnable Items
- Goods purchased from third-party resellers and platforms
- Items scratched, broken or damaged caused by improper personal use
- Opened, used press-on nails, nail glue, nail polish and disposable manicure supplies (hygiene restrictions)
- Clearance goods, final sale discounted items
We reserve the right to decline returns without valid order proof. MireWardrobe holds the final right to approve or reject all return applications.
Received defective, wrong or damaged items?
If your parcel arrives with damaged, defective or incorrect products, reach out to our customer service promptly to apply for return or exchange, and prepare these materials:
- Your order number
- Purchase receipt
- Clear photos or videos recording product flaws/damage/wrong items
- Your full mailing address
Visual evidence will be required to proceed with refunds or replacements in most scenarios.
Return Processing Time
After we receive your returned package, refunds will be processed within 7 business days. You will get an email notification once the refund is issued.
Defective items are eligible for full refunds. Original delivery fees are non-refundable for voluntary personal returns. If your order applied promotional discounts previously, partial return freight shall be borne by yourself. Always retain the original product packaging before sending items back.
Return Address
Do not send packages back arbitrarily. Email our customer service first, and we will send you the official return address via email.
Refund Arrival Time
All refunds will be sent back to your original payment account.
- PayPal refunds: 3–5 business days to arrive
- Credit/debit card refunds: We submit the refund request to your bank within 3–15 business days after receiving your returned parcel or cancellation application, the specific arrival time depends on your bank’s processing schedule.
Modify or Cancel Your Order
You can contact us to adjust or cancel your order within 48 hours right after checkout. Submit your order number and specific change demands, and we will confirm once finished.
Once orders are packed or dispatched, no modification or cancellation will be allowed. You may message customer service anytime to track your order progress.